Slow, manual processes were losing AAR millions of dollars.
We sped them up.
When planes for airlines around the world are out of commission, they call AAR to get the right part, right away. Speed and accuracy are everything.
But AAR relied on cumbersome, manual systems to accurately price quotes and provide shipping estimates. We’re talking sticky notes manual.
So we developed a suite of real-time, web-based digital products.
They allow sales teams to see how they’ve priced a part in the past, when that price was accepted, and when they can get a part where it needs to be. And they allow customers to track all this in real time, on any device, from anywhere.
The challenge is clear. How do you put a ton of information at someone’s fingertips without overwhelming them? Our answer was a search-first, drawer-based design system that lets people dive in and out of info sets instantly.
Better access to data allowed us to build a better customer portal that lets clients submit, search, update, and track orders and repairs in real time.
To ensure the product landed, we also developed an identity system that’s as simple and effective as the app itself.
The true test of any app is adoption. The CEO of AAR himself told us that everywhere he went, visiting sales teams across the globe, every computer had our product running. All day every day.